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Shipping Policy

Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

Delivery Times

All delivery times are estimates and are not guaranteed.

Destination	Carrier	Estimated time
Estonia	Omniva / DPD	1-2 business days
Latvia & Lithuania	Omniva / DPD	2-3 business days
Finland	SmartPosti / DPD	3-5 business days
Other EU countries	DPD	4-7 business days

Shipping Costs

Shipping costs are calculated at checkout based on your destination and order weight.

Free shipping on orders over €99 within Estonia.

Tracking

Once your order has been dispatched you will receive a confirmation email with your tracking number. You can use this to track your parcel directly through the carrier's website.

Parcel Machines

For deliveries within Estonia, Latvia and Lithuania you may select an Omniva parcel machine at checkout. You will receive an SMS and email notification when your parcel is ready for collection.

Lost or Delayed Parcels

If your order has not arrived within the estimated timeframe please contact us at info@nordfoil.eu with your order number and we will investigate with the carrier on your behalf.

Damaged Parcels

If your parcel arrives damaged please photograph the damage immediately and contact us at info@nordfoil.eu within 48 hours of receipt. We will work to resolve the issue as quickly as possible.

Important

All delivery times are estimates only. Nordfoil is not responsible for delays caused by carriers, customs processing, public holidays or events outside our control. Once your order has been transferred to the carrier, risk of loss passes to you.

Contact

For any shipping related questions please contact us at info@nordfoil.eu. We aim to respond within 1 business day.