Refund policy
"Palun võtke meiega ühendust info@nordfoil.eu, kui vajate täiendavat teavet."
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in its original unopened packaging, unused and in the same condition as received. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@nordfoil.eu. Please note that returns will need to be sent to the following address: Vabaõhumuuseumi tee 36, Tallinn, Harjumaa, 13516, Estonia.
If your return is accepted, we'll send you return instructions. Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.
Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at info@nordfoil.eu.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable itemsÂ
For hygiene reasons, opened foil rolls cannot be returned unless defective or incorrect. We also do not accept returns on the following:
- Custom or personalised orders
- Sale items
- Gift cards
Please get in touch at info@nordfoil.eu if you have any questions about your specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off periodÂ
If the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. Your item must be in its original unopened packaging, unused and in the same condition as received. You'll also need the receipt or proof of purchase.
Refunds
We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded to your original payment method within 10 business days. Please be aware that it can take additional time for your bank or credit card company to process and post the refund.
If more than 15 business days have passed since we approved your return, please contact us at info@nordfoil.eu.
To request a return, log in to your account at:
https://shopify.com/107976294731/account